PROCAT International LLC. was formed in 2004 led by 20 years industry experience of its managing partners in Customer Interaction and Process Automation in local and international markets and PCOCAT’s dynamic personnel. PROCAT provides services in telecommunication, ISP, outsource call center, transportation, airlines, technology, retail, service, e-commerce, food&beverage, construction, and other industries. The Mission Statement of PROCAT is to increase the efficiency and the quality of its customers’ businesses via the utilization of its collected know-how and advanced communication technologies. PROCAT provides value adding, customized Customer Care, Contact Center Consultancy and Project Outsourcing Services inside Turkey, EMEA and CIS regions, fully aware of the responsibility induced by its Mission Statement. In the recently competitive business enviroment, positioned as the point of customer interaction, supports campanies as an alternative platform other than product and price differentiation to undergo a change out of Customer Care by changing critical functions such as getting new customers, making customer loyalty, increasing sales and decreasing costs. For that reason PROCAT Provides consulting services on Design, Planning, Management, Development, Infrastructure, Advanced Technologies, System Interaction and Telecommunication Products and Services for Contact Centers. Our approach is based on four work blocks: strategy and business model development, human resources, operation and process management, technology and integration. In addition to the consultancy services provided for existing operations and increasing the efficiency of current systems, PROCAT also provides turn key Contact Center installation, management and monitoring services. PROCAT also specializes in providing consultancy services for telephone equipment and services that include Call Center applications, PBX and ACD systems, and Computer Telephony Integration as well as customized Desktop Development and backend integration services. Our combination of extensive communications experience, know-how of the telecommunications services and having a proven process and methodology makes us the ideal choice to guide your project. The way for “Full solution from strategy to implementation” is PROCAT.