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Setting Up Contact Centers and Deployment of Outbound
Dialers |
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 Procat
uses Interactive Intelligence product familiy to introduce
consultancy, suppoert and professional services for
outsource contact ceners, as well as for industries such as
telecom, finance, tourism, car rental, insurance and many
others.
Interactive Intelligence product family
Dialer Audit for Interaction Dialer Predictive
Dialer systems
Müşteri temsilcisi arayüzleri
Desktop Designer – Script Generator
Kuruluş, yönetim, sistem izleme,
çevirici izleme, gözetim, uygulama geliştirme
Otomatik Dış Arama (Agentless Dialer)
Sistemleri
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SENS – Speech Enabled Notification System |
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 An
innovative product from Procat: SENS
SENS dials your customers within predefined hours and
conditions and interacts with them by talking just like a
customer representative. Not only does it understand what
your customers say, but it also responds and acts in
accordance with their requests. SENS is a ‘living’ system
that improves with each experience just like a customer
representative.
SENS enables you to deliver exceptional
customer experience by eliminating the
unnatural means of interaction between your
customers and the conventional IVRs, and by
letting them talk naturally instead.
You can monitor every transaction that SENS
performs from detailed reports, and you can
easily track behovioral tendencies and
improve your business processes accordingly.
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