Speech Recognition and Speaker Verification Systems SENS – Speech Enabled Notification System
An innovative product from Procat: SENS
SENS dials your customers within predefined hours and conditions and interacts with them by talking just like a customer representative. Not only does it understand what your customers say, but it also responds and acts in accordance with their requests. SENS is a ‘living’ system that improves with each experience just like a customer representative.

SENS enables you to deliver exceptional customer experience by eliminating the unnatural means of interaction between your customers and the conventional IVRs, and by letting them talk naturally instead.

You can monitor every transaction that SENS performs from detailed reports, and you can easily track behovioral tendencies and improve your business processes accordingly. With each single interaction, SENS understands the way people react as well as simply what is ‘said’ and thus constantly improves its service quality. SENS enables a very effective communication by adding the speed of an automated system to the natural tendency of human beings, which is talking. It offers a great advantage of cutting down operational costs by taking over the mundane tasks of agents and letting them deal with more productive transactions. With its highly flexible structure, it can be optimised to meet the requirements of all industries.

Speech Recognition Technology HOW ABOUT PERSONIFYING YOUR CONTACT CENTER?
 How about giving your customers the freedom to talk naturally to perform their transactions, without touching a single button? Speech enabled systems understand what is said, and responds accordingly. Unlike the conventional push-tone systems that navigate users through a complicated hierarchy of menus, systems using speech technologies enable the customers to navigate using natural conversation and to speak to the application as though speaking with a live agent. In this way, callers typically can reach information more rapidly and with greater success, which has a great impact on the customer experience while driving down the costs. With these advanced technologies, you can automate routine tasks to use your live resources for more complex transactions, thus creating a higher return on investment in every aspect.

If you would like to learn more about the advanced speech technologies and how you can benefit from those, please visit www.speechouse.com

Systems Using Voice Verification Technologies TURN YOUR CONTACT CENTER INTO SECURED CENTER

 There is a distinctive feature which is unique in all human beings just like a fingerprint or retina – VOICEPRINT! Were you aware that your voiceprint was unique and there was no identical match in the whole world?

In most of the contact centers, an average of 20 seconds is used up by the security questions asked for claims of identity. In contact centers with high call volumes, these 20 seconds per call add up to a sum of very high operational costs.

Speaker Verification is a technology that allows your sytems to identify the customer -from his or her voice- who has already been registered in your systems. The customer simply utters the pass phrase and he/she is identified in seconds, eliminating the need for the agent to ask at least a couple of security questions. By using this technology, either with an inbound or an outbound call, you can let your customer enroll to the system just by uttering a preset pass phrase. For example, your customer enrolls to the system by saying “My voice is my signature in Procat”. Having enrolled once, the same customer can perform his transactions securely and rapidly by simply uttering this pass phrase everytime he or she calls. When your customer representative picks up the call, he/she has the identity of the person he/she is talking to from the first second. Your customer is identified even if he or she is suffering from the flu. The system is highly secure against imposters who would try to use somebody else’s voice via playing back from a recording machine, and immediately differentiates those from the real ones. Therefore, these systems are especially effective for those industries that demand high security regulations.

Let your customers feel secure. Drive down your total duration of calls and decrease your costs. Listen to your customers.

COMBINE TECHNOLOGIES. LET YOUR IMAGINATION BE THE ONLY LIMIT.
Speech Recognition and Speaker Verification Enabled IVR

Speech Recognition and Speaker Verification Enabled voice response systems help you offer a more secure and pleasant experience for your customers, thereby giving you the benefit of decreasing costs while improving customer satisfaction.

By using these technologies, not only you can identify your customers from just their voice, but you can also ask additional questions and let them speak if you want to increase the level of security. Once you automate these routine but demanding steps, your customer representatives can use all their time and energy to focus on the requests of your customers. The total duration of calls are decreased as well as operational costs, while enabling you to serve your customers through a much more secure and pleasant process.