Established in 2004, Procat is the company of choice for institutions and organizations that require and demand high efficiency, uninterrupted support, quick installation, while at the same time delivering robust return on investment models and competitive cost advantage achieved by working with an experienced business partner.
Procat has a great wealth of highly specialized personnel and their founder has nearly a quarter of a century of industry specific experience. This means Procat is ideally placed to provide all the products and services required for the installation of a turnkey call centre from A to Z, integration with third party products and solutions, development of applications, reporting, tracking, inspection and quality evaluation. Procat works as a complete business partner in all processes from selection of the most accurate technology, which entirely matches with the requirements of corporations, to installation and integration.
In projects with high efficiency and quality targets, Procat starts the work with analysis, designs the solution as per the requirements and requests, realizes the installation or improves the existing infrastructure. If requested, it operates the project temporarily before transferring the solution to its business partner, while providing continuous support and innovative new solutions.
The Procat strategy is to continuously create different and innovative applications and services.
The company established Speechouse in 2006 with an aim to meet different requirements of automation in customer services. The vision was to create cost advantage and increased customer satisfaction by using speech technologies.
In 2010, Procat founded CallCenterHotel. This innovative offering allowed companies to embark on short-term pilot projects without huge capital project investments on call centres. This delivered an efficient and scalable model, with massive amounts of flexibility and leading edge technology.