SİNPAŞ GYO updated its communication data with the support of Procat.
CMC met its increased business volume in Call Center Hotel
Goal: As Procat, providing communication support for Darüşşafaka Society communication activities within the scope of a social responsibility project.
Result: Procat has sponsored the technology expenses of the donation campaign of Darüşşafaka Society, announced with the public service ad titled “Olmasa da Olur” (You Don’t Need To Have It). During this campaign, incoming calls for getting information and making donation have been answered for a period of three months. The charitable people who want to make donations in different models and at different amounts during the project were provided redirection and consultancy services within the framework of the pre-specified rules.
Goal: Obtaining maximum efficiency from the communication activities by making the existing Sinpaş GYO data permitted communication channels and by categorizing them based on the preferences of the contacts as phone, e-mail, MMS or mail.
Result: Customers and potential customers who purchased properties from Sinpaş GYO or came to the sales office to get information were contacted by external calls, and the approval required for the permitted marketing activities were obtained within the framework of the ACT ON THE REGULATION OF ELECTRONIC COMMERCE numbered 6563.
The permitted communication channels were categorized based on the preferences of the contacts for maximum efficiency as phone, e-mail, MMS or mail. In the work carried out, the opportunity to select one or more options among these communication channels was provided to the property owners of Sinpaş. One of our value-added services featured in this project was that the lead generation arising from the property owners’ interest taken in other Sinpaş GYO projects in the external calls was redirected to the related units. Right after this project, continual operations of Sinpaş GYO, where incoming calls, external calls and Arı Leasing calls were answered, started.
Industry: Call Centre
Goal: Addressing the increased business volume of the high-volume call centre operations of CMC in a flexible and fast process without any investment costs. Enabling CMC, which is one of the important players of call centre market, to focus on its main business by receiving solutions from a single point in the fields such as technology infrastructure and process improvement.
Solution: Making recommendations by analyzing the existing business processes of CMC, and putting the latest technologies into service under the most suitable conditions with the fastest installation process. Responding to the increased business volume of CMS with an approach that gives priority to high quality and efficiency.
Result: With a successful process management, CMC moved its 900 seat capacity to Call Center Hotel. CMC and Procat teams at the same location obtained a very efficient collaborative environment. CMC focused on its main work and achieved its growth targets.
With the support of Procat, ANADOLU ÇAĞRI MERKEZİ takes firm steps in the market.
NET CALL CENTER continues to grow fast with the support of Procat
Industry: Call Centre
Goal: Supporting Anadolu Çağrı Merkezi in all processes from feasibility to consultancy and implementation. Ensuring that Anadolu Çağrı Merkezi focuses on its main business by providing services to this startup company in fields such as technology infrastructure, management, process improvement and project consultancy.
Solution: Providing complete turnkey solutions within the scope of consultancy services to Anadolu Çağrı Merkezi by taking an effective role during the establishment stage, providing the opportunity to benefit from all offerings from A to Z which may be needed by a call centre equipped with the latest technologies thanks to Call Center Hotel application, and minimizing the investment costs of the company.
Result: With the support received from Procat and Call Center Hotel, Anadolu Çağrı Merkezi started to provide services successfully in two different locations, which are Eskişehir and Istanbul. AÇM increased its operational efficiency with the consultancy and process management services received, and gained competitive advantage with competencies such as speed and flexibility by focusing on its main business with distinctive special projects.
Industry: Call Centre
Goal: Supporting Net Call Center in all processes from feasibility to consultancy and implementation. Ensuring that Net Call Center focuses on its main business by providing services of technology infrastructure and project consultancy to the company, which wanted to operate at Istanbul location in addition to developing the Ankara operations.
Solution: Renewing the technology infrastructure of the Ankara location of Net Call Center by deploying the latest technologies under the most suitable conditions and with the fastest installation process.
Result: With the support received from Procat, Net Call Center renewed the technology infrastructure of its Ankara location, and increased its seat capacity from 70 to 360. Starting to operate also in Istanbul with the Call Center Hotel application, Net Call Center has soon reached a capacity of 100 seats.